FAQ

Questions about Payment

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.If you expect to purchase additional materials from Worldwatch or to download any of our free PDFs in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing and donations made at Worldwatch.Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.After providing this information, you will need to click on the "Click to calculate shipping" button to determine your delivery charge, if applicable. Please note that if you are purchasing electronic versions of our publications (PDF, Kindle, etc), you will be asked to calculate shipping costs even though you will not be charged a shipping fee. If you have a valid promotional code, you may enter it in the "Coupon Discount" field directly beneath the shipping information. Be sure to click on the "Apply to Order" button in order to have your savings calculated and applied to your order.After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the "Review Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Submit order" button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
If a payment to a seller is still in the "Pending" status you may be able to cancel the payment.Login to PayPal, click the "Payments sent" link, find the payment to the seller, click the Details button, and there should be an option there to cancel the payment.
Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using a SA Postal Service shipping module.
A. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to call our Customer Service department at Tel :(+27) 12 772 7885,Cell : (+27) 72 190 4784 to obtain an approval number. Once you have obtained your approval number, please follow these three easy instructions to return your purchase:Make sure the item is in resalable condition. We cannot refund or credit returned books that are marked or otherwise damaged. Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned book so that we can issue the proper credit or refund. Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns must be sent postpaid to:Van Erkom, 217 Pretorius St, Pretoria, 0002 Gauteng South AfricaIf you have additional questions about our returns policy, please e-mail our Customer Service department at info@veronatel.com